Privacy Policy

1. Who we are

Lowpoint is operated by Scope Local (the data controller). For any privacy questions, email rob@scopelocal.co.uk.

2. What data we collect

• Account data: email address, authentication tokens and user ID.
• Swing data: videos, extracted frames, analysis output, scores and notes.
• Profile data: handicap, bag clubs, goals, scorecard/round images and session screenshots.
• Usage data: device type, browser, app errors and feature usage for support and improvement.

3. How we use your data

We use your data to provide swing analysis, generate coaching feedback, build training plans, process academy memberships and reviews, and improve the app. Processing is based on performance of our contract with you, legitimate interest in running the service, and your consent where required (for example marketing emails).

4. Lawful basis under GDPR

We process personal data on the basis of contract performance, legitimate interests, legal obligation and consent. You can withdraw consent at any time by contacting us.

5. Data sharing

We do not sell your data. We use trusted sub-processors for cloud hosting, authentication, payment processing and AI analysis. All sub-processors are bound by confidentiality and data-protection obligations.

6. International transfers

Some sub-processors may be based outside the UK/EEA. When this happens, we rely on standard contractual clauses or adequacy decisions to protect your data.

7. Retention

We keep your data for as long as your account is active, or as long as needed to provide the service and comply with legal obligations. You can delete your account and associated data at any time from your profile.

8. Your rights

Under GDPR you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request erasure (“right to be forgotten”).
• Object to or restrict certain processing.
• Request data portability.
• Withdraw consent at any time.

To exercise any right, email rob@scopelocal.co.uk.

9. Cookies and tracking

We use essential cookies for authentication and security. Analytics cookies are only used with your consent. You can manage preferences through your browser settings.

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) in the UK.